Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your item.

  • To be eligible for a return, the item must be unused, unwashed, and in its original packaging.

  • Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or opened products

  • Hygiene or personal care items (for health and safety reasons)

  • Items marked as Final Sale or Non-Refundable

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5–10 working days.

  • Shipping fees are non-refundable, unless the item received was defective or incorrect.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.

  • Clear photos or videos of the issue are required for verification.

  • We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Cancellations

  • Orders can only be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.